Trust
How we keep your customers safe.
What Pixl does to protect your business and the people who message you, in plain words. Each line is something the product does today, and where to see it.
Prompt Check
One serious problem. Publish waits until it's fixed.
In the instructions
“Tell every patient the treatment always works.”
Why it's flagged
It promises a result no one can guarantee.
Apply fixShow the line
Only an owner or an admin can publish anyway, and that is recorded.
What can agents access and when is approval required?
Agents use only the knowledge, channels and actions you give them, and your team can take over any chat. Maya asks before anything that spends, messages your customers, makes a call or gives someone access, and checks every action against your role. Saved logins are encrypted, and each business works in its own workspace, open only to its members.
Nothing reaches customers unchecked
Every agent's instructions, and every change to your brand, are checked before they go live.
Prompt Check
Checks an agent's instructions as you write them. It flags secrets, false promises, deception, requests for one-time passwords and rules that don't fit the channel, and offers a fix.
Agent builder
A serious problem blocks Publish
Only an owner or an admin can override it, and the override is recorded.
Agent page
Every publish is a version
Go back to any earlier version of an agent.
Agent page
Try it before it goes live
Chat with a draft agent in a WhatsApp-style preview. Nothing is sent to anyone.
Agent builder
Brand changes go live together
As one version you can review first.
Brand
Claims need a source
A claim without a source waits for your review before any agent says it.
Brand › Facts & claims
People stay in charge
Your team can step in at any moment, and Maya asks before she acts.
Take over any chat
A person replies and the AI pauses. Hand it back and it carries on.
Inbox
Chats that need a person are flagged
Agents flag the chats they shouldn't handle, and a reply that fails flags itself.
Inbox
Team alerts
Your staff hear about a handover or a new lead on WhatsApp or by email.
Settings
Maya asks first
Maya asks you to approve anything that spends, messages your customers, makes a call or gives someone access. Every action is checked against your permissions and logged.
Home
A log of what each agent did
Its actions, approvals and tasks.
Activity
Consent and opt-out
Pixl keeps track of who agreed to hear from you, and makes it hard to get that wrong.
STOP means stop
“STOP” in English, Hindi, Tamil, Telugu, Bengali, Marathi or Gujarati ends promotions. Messaging you again doesn't re-subscribe anyone; only opting back in does.
A consent record
Each opt-in and opt-out is kept, with what it covers, and never rewritten.
Campaigns › Consent
Staff can't break WhatsApp's rules
The inbox blocks a typed reply to someone who said STOP, or to someone outside WhatsApp's 24-hour window.
Inbox
Campaigns only to people who agreed
Campaigns go to people who opted in, and the Consent tab shows how much of an audience did.
Campaigns
Health questions need a Yes
In a clinic, the agent asks health questions only after the patient taps Yes on a WhatsApp consent message.
Clinic-safe replies
In a clinic, agents never diagnose, give doses or promise results, quote only your own prices, and point emergencies to 108 or 112.
Phone callsEarly access
Phone calls are in early access. These rules are part of every call.
It says it's an AI
Every call starts by saying it's an AI and that the call is recorded. This can't be switched off.
Calling hours
Calls go out only between 10 am and 9 pm, with limits per person and per day.
Do-not-call
A caller can ask not to be called again, and a number pauses after complaints or silent calls.
Your data
Your customers' data stays yours: kept apart, encrypted where it matters, and yours to export or delete.
Saved logins are encrypted
The channel logins, tool keys and sign-in secrets you connect are encrypted in our database.
Each business has its own workspace
Only its members can open it, and each person's role decides what they can do.
Delete a person's data
Erase a contact and their history, call recordings included.
Customers
Export whenever you want
Download your customer list at any time.
Customers
An audit log
Who deleted what and who changed a role, with a CSV export.
Activity
No training on your conversations
Pixl doesn't use your conversations to train AI.
Where it runs
Pixl's servers run in India. Some data is processed and stored by service providers outside India, and our sub-processor list names each one.
Who can do what
Give each person the access their job needs, and no more.
Roles
Owner, admin, member, viewer and guest, plus roles you define.
Settings › Roles
Section access
Give one person one section, with an end date.
Settings
Invites
Invite people by email or with a link.
Settings
Two-step sign-in
Authenticator codes and recovery codes for anyone who signs in with a password.
Settings
No surprise bills
You see what Pixl costs, and you set the ceiling.
A spending cap
Set a monthly cap for your workspace.
Settings › Billing & usage
Replies don't stop mid-conversation
If your credits run out, replies to your customers keep going for up to 48 hours.
You pay Meta directly
Meta bills you for WhatsApp messages, and Pixl never adds credits on top of Meta's fee.
Usage you can see
Credits by action, channel and agent.
Settings › Billing & usage
The documents
The policies behind all of this, in full.
Questions about your customers' data?
Talk to us about how Pixl handles it for your business.