Phone callsEarly access
Every call answered, in your customers' language.
Pixl's phone agent picks up your business number in English, Hindi and eight more Indian languages. It tells every caller it's an AI first, answers from your own facts, and puts them through to your team when a person is needed.
- Direction
- Inbound
- Outcome
- Answered
- Duration
- 2 min 14 s
Agent· Greeting
Caller
Agent
Sent “Price list” (document) on WhatsApp during a phone call.
Can AI answer business calls and follow up with customers?
Pixl voice agents support inbound conversations and outbound workflows in early access. Confirm the number, language, provider setup and handover workflow required for your workspace.
What it does
A phone agent that knows your business
The same agent that answers your chats can answer your phone, with the same knowledge and the same rules.
Speaks your customers' language
- English, Hindi, Marathi, Bengali, Tamil, Telugu, Gujarati, Kannada, Malayalam and Punjabi
- The same knowledge and actions as your chat agent
- It never answers with silence: the opening line is required
Language
हिन्दी Hindi
Opening line Required
नमस्ते, कॉल करने के लिए धन्यवाद। आज मैं आपकी कैसे मदद करूँ?
Spoken the moment the call connects, before the caller says anything.
Every call starts by telling the caller they’re speaking with an AI assistant and, when the call is recorded, why and who keeps the recording. This can’t be turned off.
Hands over, and sends the brochure
- Rings up to five team numbers you choose, one at a time
- Sends the documents you choose to the caller's WhatsApp
- Saves the caller's details
Transfer calls to a person
Rung in this order, one at a time.
- 1Anita · Front office
- 2Dr. Rao's assistant
Play hold music
Documents on calls
When a caller asks, your agent sends these to their WhatsApp straight away.
Calls your customers back, inside the rules
- Each campaign stops at the most it may spend; a call already ringing finishes
- A person is called at most twice a day and six times a week
- Anyone can ask not to be called again, and no campaign dials them after that
New voice campaign
- Campaign
- Reminders for Saturday
- What it's for
- Service or support
- Calling hours
- 10am–9pm local
- People to call
- 18
- Most it can cost
- At most 360 credits (20 a call)
Every call on the record
- Recordings are kept for a set time and then deleted
- In a clinic, only the staff you allow can hear calls and read transcripts
- Delete a person's data on request, recordings included
- RahulAnsweredConversation complete2:14
- PriyaAnsweredCall back later0:48
- KabirNo answer—0:00No recording
- MeeraAnsweredAsked not to be called again0:31
How it connects
Part of one team
Each part hands the customer to the next, so nobody falls between tools.
- Front deskAnswers on WhatsApp, Instagram, Messenger and email; your team takes over any chat
- CampaignsMessages to people who opted in, follow-ups and reminders
- CustomersYour customers, bookings and orders in one place
- BrandYour prices, policies and facts, which every agent answers from
- GrowthEvery customer's journey, and what's working
- MayaYour workspace partner: she proposes, you approve
Guardrails
Rules every call keeps
It says it's an AI
Every call opens by telling the caller they're speaking with an AI assistant and that the call is recorded. It can't be turned off.
Daytime only
Every automatic call goes out between 10 am and 9 pm. Outside those hours it waits for the next allowed time.
Never too often
Nobody is called more than twice in a day or six times in a week.
Callers can say no
Anyone who asks not to be called again joins your do-not-call list, and no campaign dials them after that.
Your number protected
A number pauses itself if too many calls end in silence, to protect it from spam reports.
The right people listen
In a clinic, only the staff you allow can hear calls and read their transcripts.
Want your phone answered too?
Phone calls are in early access. Tell us about your calls and we'll tell you when your number can join.