Growth
See what's working, from the first enquiry to the next visit.
Growth follows every customer from where they came from to where they are today. Results shows what it all cost and what it brought in, counted in bookings and revenue rather than messages.
412 came in → 18 reached Won (4%)
- Instagram ad “Hair transplant”1684195%
- WhatsApp ad “Skin check-up”1212765%
- Website form641123%
- Not recorded59712%
- Total41286184%
What it does
Every customer's journey, in one place
The words and steps are your business's own, so a clinic sees consultations and a shop sees orders.
Who's stuck, and why
- Rules that fit your business, like “booked, not seen in 14+ days” for a clinic
- Filter to who's stuck, who has gone quiet and who is waiting on you
- Each person counted once, at the furthest step they reached
KabirContacted · here 9 dStuck
Stuck: asked for a slot and didn't book in 7+ days
SanaEnquiry · here 3 dStuck
Stuck: enquired, no next step in 2+ days
VikramConsultation booked · here 15 dStuck
Stuck: booked, not seen in 14+ days
NehaConsulted · here 16 dStuck
Stuck: consulted with no next step for 14+ days
What happens after they buy
- Groups set by each person's most recent purchase or visit
- Who ordered again, who slipped and who came back
Sample Store · After purchase · Today
New buyers
214
One order, the last within 45 days
Repeat
96
Two or more orders, the last within 45 days
At risk
131
Last order 46–120 days ago
Lapsed
302
Last order over 120 days ago
Last 30 days
- First orders 64
- Ordered again 38
- Now at risk 21
- Now lapsed 9
- Won back 6
What it cost, and what went wrong
- Reply speed counts only real answers within 60 seconds; greetings don't count
- Credits by action, by channel and by agent
- Revenue from booked deals, wherever a booking carries its value
Handoffs to a human
14
Conversations escalated to a person
Failed sends
3
Outbound messages the provider rejected or failed to deliver
By action Credits · Last 30 days
- Agent replies3,960
- WhatsApp sends820
- Maya380
Suggestions, with the reason attached
- “Not now” hides a suggestion for a week
- Tell Pixl why one doesn't fit, and choose what it may suggest
Turn on follow-ups for Front deskSuggested
- Why
- 38 people went quiet after a reply in the last 30 days
- Result
- Not enough data yet
- Cost
- Not measured yet
- Who
- People who stop replying to Front desk · Service message
- When
- 20–23 hours after our last reply
Try it
Try the control room
A sample clinic's Results, Funnel and People now. Switch the view or the period; every number is sample data.
Leads
412
Booked
86
Cost per booking
60 credits
Revenue
₹43,000
Answered within a minute
398 of 412 new enquiries · 2 never answered
Enquiries 412
Pixl cost this period 5,160 credits
How it connects
Part of one team
Each part hands the customer to the next, so nobody falls between tools.
- Front deskAnswers on WhatsApp, Instagram, Messenger and email; your team takes over any chat
- CampaignsMessages to people who opted in, follow-ups and reminders
- CustomersYour customers, bookings and orders in one place
- AdsComing soonAd results counted in bookings, not clicks
- BrandYour prices, policies and facts, which every agent answers from
- MayaYour workspace partner: she proposes, you approve
Guardrails
Numbers you can trust
Reply speed, measured strictly
A reply counts only if it's a real answer within 60 seconds of Pixl receiving the message. Greetings and holding lines don't count, and one never answered is a miss.
Everyone counted once
Each person is counted once, at the furthest step they reached.
Fair comparisons
A period is compared with the one before at the same age, so people still moving don't skew it.
No guesses
Where there isn't enough data yet, Pixl says so instead of showing a number.
Suggestions you control
“Not now” hides a suggestion for seven days, and you decide what Pixl may suggest.
Your steps, your words
Pixl offers a ready set of steps for your kind of business. You keep, rename or change them.
Answer your next lead in seconds.
Try Pixl free for 7 days, no card needed, or talk to us about your business.