For online stores
Every shopper's question answered, and every order followed through.
Pixl answers shoppers on WhatsApp, Instagram, Messenger and email, day and night, from your own catalogue and policies. It sends product cards, looks up orders and their tracking, and hands over to your team when a person is needed.
Overnight, 9 pm to 8 am
Aisha9:14 pm
Product cards sent
Rohan10:20 pm
Order 1037 looked up, tracking sent
Zoya11:02 pm
Exchange flagged for your team
Kabir7:40 am
Size question answered
How can an online store use AI agents?
Start with a defined workflow such as product questions or order support. Connect supported store data, set escalation rules and measure the outcome against the store’s baseline.
The problem
Where online stores lose customers
Unanswered messages
Shoppers ask about sizes, prices and delivery late at night, and buy somewhere else when nobody answers.
Where is my order?
Order-status questions fill your team's day instead of selling.
One-time buyers
A customer who bought once hears nothing from you until your next sale.
A day with Pixl
A month at Sample Store
One customer, from the ad she tapped to her second order. A sample: every name and number here is made up.
Tue · 9:14 pm
She asks about earrings from your ad
Aisha taps your ad for silver studs and asks on WhatsApp whether they come in gold. Pixl searches your catalogue and answers with product cards.
InboxSample Aisha
WhatsApp · From the ad “Silver studs”
Aisha· 9:14 pm
Do these come in gold?Front desk· 9:14 pm
Yes! Here are the studs in gold, and two similar pairs. Tap one to see it on our store.Sent 3 product cards
Tue · 9:30 pm
She orders on your store
She buys the gold studs on your Shopify store. The order comes into Pixl and sits on her customer profile, beside the chat.
CustomersSample Order 1042
- Customer
- Aisha
- Items
- Gold studs
- Total
- ₹2,400
- Status
- Paid
On her profile, beside the chat
Thu · 11:05 am
“Where is my order?”
She asks where it is. Pixl looks up her order and its tracking, and answers in the chat, so your team doesn't have to.
InboxSample Aisha
WhatsApp
Aisha· 11:05 am
Where is my order?Front desk· 11:05 am
Your order 1042 shipped on Wednesday. You can follow it here: sample-store.in/track/1042Order looked up
Sat · 4:30 pm
An exchange goes to a person
She'd like a different size. Pixl flags the chat and alerts your team on WhatsApp. Neha takes over, and the AI stays paused until she hands it back.
InboxSample Aisha
WhatsApp
Aisha· 4:30 pm
Can I exchange them for the smaller size?Front desk· 4:30 pm
Of course. I've passed your exchange to our team, and someone will reply here shortly.Flagged: needs a person
Neha is replying, and the agent is paused
Next month · 6:15 pm
She comes back
She orders again. Your After purchase view shows your new buyers, who has come back, and who is drifting away.
GrowthSample - New buyers
- 120
- Repeat
- 34
- At risk
- 18
- Lapsed
- 9
After purchase, this month
Mon · 9:00 am
You see what worked
A WhatsApp campaign to customers who opted in shows what was read, who replied and the orders it brought.
CampaignsSample - Sent
- 1,200
- Read
- 860
- Replied
- 140
- Orders
- 38
A campaign to customers who opted in
Your AI team
Your store's AI team
Agents that each do one job and share one inbox with your team. Maya, your workspace partner, runs the team with you: she proposes, and you approve.
Front desk
Answers shoppers on sizes, prices and delivery, and sends product cards.
Sample52 questions answered, 14 product cards sent
Order desk
Looks up orders and their tracking, and hands exchanges and problems to your team.
Sample23 orders looked up
Follow-up
Nudges shoppers who went quiet, within WhatsApp's rules.
Sample8 follow-ups sent
Store updatesEarly access
Order confirmed, shipped and delivered messages, and reminders for a cart left behind.
Guardrails
Honest answers for every order
Rules your store's agents follow. Your policies decide refunds, and your team handles the exceptions.
Aisha
Aisha
Front desk
Aisha
Front desk
No hopeful promises
It gives the delivery date the courier gave, not a hopeful one, and never promises a refund your policy doesn't allow.
Only your products and prices
It answers from your own catalogue and policies, and a claim without a source waits for your review.
Your team can step in
Take over any chat and the AI pauses until you hand it back. Your team gets an alert when a person is needed.
STOP means stop
Customers can reply STOP on WhatsApp in English, Hindi and five more Indian languages, and it holds until they opt back in.
Only people who agreed
Campaigns go only to people who opted in, and your staff can't send a free-text message to someone who said STOP.
A customer's data, deleted on request
Erase a customer and their history whenever they ask.
It learns your store
- Your list is called Customers, your offerings are Products, and a purchase is an Order.
- Shopify orders, shipments, refunds and checkouts flow in, with 90 days of history.
- Keep your catalogue in a Google Sheet, and agents send product cards from it.
- A ready starter that answers order, size, exchange and refund questions.
Sample Store
- Silver studs
- ₹1,800
- Gold studs
- ₹2,400
- Returns
- 7 days, unused, with tags
Not on the list? Agents say your team will confirm it.
See Pixl on your own store.
Start a free trial and connect your WhatsApp, or talk to us about your store.